Does that make sense?
In early 2020, I found myself writing emails that started with: "I'm just following up " or "I'm just checking in." I had an epiphany when I realized I should erase "just" from the sentence so I didn't sound defensive or annoying. I wrote all about it here.
Welp, I had another epiphany last week when I found myself writing, "Does that make sense?" before ending emails. Ugh. Typing it now even sounds like nails on a chalkboard. (Btw, you can count "Hope that makes sense" as equally irritating.)
Because here's the thing. Ending emails -- or any communication -- with "Does that make sense?" actually never really makes sense. Here's why:
It suggests to the recipient that you, the drafter, are unsure whether your message makes sense. Otherwise, why are you asking? In the same vein, it suggests you lack confidence in your message.
It likewise suggests to the recipient that your email might not, indeed, make sense although they had no reason to think otherwise until you posed that question. Now the recipient is left wondering, "Am I missing something? I thought that made sense." Alternatively, they may wonder whether you're questioning their intellect: "Of course that made sense! I'm not an idiot."
It puts the recipient on the spot. Are they supposed to assure you that your email made sense? As in, beginning their response with, "Don't worry, your email made sense"?
When I find myself posing this question, it's typically because the topic I wrote about was thorny or I'm delivering some sort of constructive criticism. In those instances in particular, I realized it's better to take the time to re-read the email several times, including sitting on it for a few hours and re-reading it, before sending it. Only then can I ensure it "makes sense." Further thought may also reveal that a phone call is preferred because it's easier to discuss the issue or use intonation than put the proverbial pen to paper.
Not to mention, ending a communication with the customary "Please let me know if you have any questions" or "Please let me know if I can provide any other information" sends the same message. You're inviting the reader to let you know if something makes sense -- without the wishy washy question or comment.
So, please let me know if you have any questions.
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